POLICIES- F.A.Q
-----STORE INFORMATION-----
Please read the stuff below before contacting the shop or placing an order! Basically all you really need to know is to be patient since this is a one person operation, im not open to commissions and i don't remake a mask design once the edition is sold out!
However just to make sure we are on the same page, read through the policies and F.A.Q to answer any questions you may have before contacting me! :)
----------------GENERAL-----------------
- Please please double and triple check your shipping address before completing your order! I will ship to the EXACT address paypal gives me and will not issue refunds or replacements on items that go missing because of customer error.
- Please double check your name too! I can't be responsible for mail that it not delivered due to a phony or incomplete name! Giving an incomplete name may forfeit tracking on your order.
- Barrettes are usually restocked on fridays or wednesdays. I try to keep up with demand but certain colors tend to go fast!
- Please read item descriptions carefully before buying. The entire description! :)
- Be sure the item you are buying is what you want. I will not switch out colors or styles after your purchase is made nor can i honor special requests.
- Items cannot be held and there is no layaway. I can only accept payments through the store using the options available there ( no money orders, no checks or mailed payments) This store only operates via online purchases, there is no local pick up or an open studio.
- Please order your items well ahead of any planned events or performances you need them for. I work very hard to get orders out in a timely manner. Due to the volume of orders it is impossible for me to accommodate every customer's individual schedule.
- Wholesale is available for printed items ( bandanas, scarves, shirts) Minimum order of $250 is required for wholesale rates. Wholesale is not available for handmade work.
------------CONTACTING THE STORE---------
- Please use the orange contact tab on the left or email missmonsterstore at gmail dot com for communication. Be sure to spell your email correctly when using the contact tab or i will not be able to reply. Contact info is provided in your store receipts as well.
-Please use your given human name or provide an order number when inquiring about an existing order you placed so i can
look up your information.
-Please do not use twitter or other online outlets i post to to make inquiries or communicate regarding store orders placed here. You have to contact the shop to be helped!
-Inquiries will be answered during weekdays.
------------------ORDERING---------
- Please use your real name on your order, your first and last given name... or whatever is going to match your paypal info. Using a faux online handle that is different from your paypal account info may result in order processing delays, a forfeit of tracking or a stanky toenail clipping in your order package.
- Once an order is placed , you will receive a confirmation email with your order number.
-Once your item is packed, you will get a fulfillment email from my store.
- Once an order has been shipped you will get a tracking number from paypal ( U.S customers) or from the store ( international orders )
- Please make sure all shipping information is correct. I cannot be held responsible for shipping to an incorrect address that is placed with an order.
- If your order is refusing to process, please make sure your billing address matches your credit card/account address, restart your browser and try again.
- You can use your order number to check on things at the order status page.
- I do not take checks or mailed forms of payment. I do not hold items nor do i provide layaway.
-----------SHIPPING--------------------
- I ship worldwide!
- Items ship once a week due to one person running everything. There will be a 2-10 day window before your order will be packed and mailed. ** as of March 2012 there may be a two week processing period before items are mailed. This is due to increasing demand and volume of orders while also keeping up with hand making stock for the shop!
- International orders take a little longer to ship out due to the forms i have to fill out and the fact that i cannot just drop off prepaid international packages at the post office like i can with domestic orders and tracking numbers must be emailed manually. Please be patient!
- Packages usually ship towards the end of the week.
- Orders are shipped via USPS
- I try to reuse packing materials i come across as often as i can and minimal product packaging is used. The less superfluous junk in your package the better! :)
****A WORD ON INTERNATIONAL SHIPPING! I ship via USPS and i do provide a tracking number. The tracking will indicate when the item was mailed but it will not provide detailed, step by step tracking. Once an item is mailed and tracking is provided, it is out of my hands.
I have looked into other carriers for international mail and it is very expensive. USPS is the only way i can find that will allow my overseas customers affordable, reasonably priced shipping. If you must have a certain provider other than USPS and you are willing to pay the higher prices please contact me before ordering. ****
-----------GOT A QUESTION? READ THIS FIRST!--------------
- I'm not open to custom work or commissions at this time. I do not make specific cosplay character or LARP costume items.
-This is a one person operation with a high demand ( which im very grateful for). Patience is appreciated.
- The items here are created by an independent artist. Most are handmade, all are original designs.
- If you are looking for an item and it is not in the shop, it is probably no longer being made and will not be returning.
-If you saw something i made on a webpage and it's not available to buy in the store, I'm no longer making it or it was a limited edition or one-off piece.
- My mask designs are made in limited numbers. If it is sold out or gone, it is gone for good.
- I will not re-make a mask design that has been discontinued and can no longer respond to messages requesting this.
- If you are interested in an item that is in the shop but is out of stock at the moment, feel free to contact me to be notified when it comes back. Restock estimates are also often posted at the top of the sold out item's description.
- I will not provide hints or free patterns for my dolls.
- Please keep in mind there are a lot of emails to answer, it will take a few days to get back to you. Sometimes i just can't provide an answer to a question, please don't take it personally if i do not answer. I can be reached by using the orange contact tab on the left of the page.
--------OTHER BORING BUT NECESSARY STUFF------
- I will not be able to answer inquiries concerning issues that have already been addressed here or in an item's description.
- By finalizing your order, you acknowledge you have read , understand, and agree to honor all information stated above and in the purchased products description.
- I absolutely do not deal with people who are abusive, impatient, snarky or shady. I reserve the right to refuse service to anyone.
- Sales are final.
- I'm not responsible for lost / stolen/ damaged mail.
- I'm not responsible for injuries sustained through improper use of my products.
-Cupcakes are pretty great.
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