missmonster — POLICIES- F.A.Q

STORE INFORMATION + POLICIES

Scroll down to find these topics to answer any questions you might have before you contact me:

Please be patient with shipping since this is a one person business. Packing and shipping is done by the same person making the art here, there is only so much time in the day! :)
I'm not open for commissions or custom work. My art schedule is pretty much constantly booked.
The items here are created by an independent artist. Most are handmade, all are original designs.
If you are looking for an item and it is not in the shop, it is probably no longer being made and will not be returning. If you found an item i made on a blog post from a few years back it's most likely no longer available.
Please do not send messages asking me to remake sold out masks! Im very happy there is a demand but i cannot make exceptions, sorry.
I can't always have everything in stock since most of it is handmade. I really try my best to keep up! But please understand the physical limitations of one person vs. time in a day. In order to keep my shop sustainable i have to focus on different things every day and know my limits.

Masks are made in limited editions and are not remade once they are sold out. Please do not ask for an exception. Yes, even if you are a band/DJ/Musician/Performer. Requests to remake discontinued masks will no longer be answered.
If you want to have a heads up on future mask design editions please follow my facebook, twitter or watch the store's shop update page for news, release dates and progress pics. New masks come out every few months!
Please do not remake or recast my mask designs.
I'm sorry but i can't spare the time to teach people how to make masks. However, Google is your friend! :)

Dolls are made one at a time, each piece takes a lot of time to craft. Be patient... if you missed out on a doll you wanted, there will be more.
If a doll you wanted is not in the shop, they have found a home.
I do not provide instruction on how to attach parts nor do i give out patterns.

Please use the orange contact tab on the left or email missmonsterstore at gmail dot com for communication. Be sure to spell your email correctly when using the contact tab or i will not be able to reply.
Please give me some time to respond and take weekends and holidays into consideration when waiting for a reply.
When inquiring about an existing order, please provide the order number.
Please use the store's contact for order/shop/product questions. Using twitter/facebook or other online outlets may result in your question not being seen or answered!
If you are concerned that an order has not arrived, make sure it was not part of a pre-order or that im not experiencing shipping delays. The item's store info will tell you if there is an estimated pre-order ship date.
Inquiries will be answered during weekdays.
Please keep in mind there are a lot of emails to answer, it will take a few days to get back to you. Sometimes i just can't provide an answer to a question, please don't take it personally if i do not answer

There is an update page for this shop that's great for answering inquiries you may have!
Please read item descriptions carefully before buying. The entire description! :)
Please contact me before you open a dispute with paypal. Dispute abusers are usually asked to take their business elsewhere.
Items cannot be held and there is no layaway. I can only accept payments through the store using the options available there ( no money orders, no checks or mailed payments) This store only operates via online purchases, there is no local pick up or a studio that is open to the public.
Please order your items well ahead of any planned events or performances you need them for. I work very hard to get orders out in a timely manner but sometimes my schedule gets very full. Due to the volume of orders it is physically impossible for me to accommodate every customer's individual schedule.
Wholesale is available for printed items (bandanas, scarves, shirts) Minimum order of $250 is required for wholesale rates. Wholesale is not available for handmade work.
Due to the hand made nature of this store's items, returns are not accepted.

Please provide a valid legal name on your orders, first AND last.
Once an order is placed , you will receive a confirmation email with your order number.
Once your item is packed, you will get a fulfillment email from my store. This means the item has been packed but has not shipped yet.
Once an order has been shipped you will get a tracking number from paypal or the shop's email system.
Check your spam filters if you ordered but never got an email receipt from my store email! Check the email you use for paypal.
Please make sure all shipping information is correct. I cannot be held responsible for shipping to an incorrect address that is provided by the buyer nor can i be held responsible for lost, stolen or damaged parcels.
If your order is refusing to process, please make sure your billing address matches your credit card/account address, restart your browser and try again.
You can use your order number to check on things at the order status page.
I do not take checks or mailed forms of payment. I do not hold items nor do i provide layaway.

I ship worldwide!
You can calculate the cost of shipping by adding what you want to your cart and starting the check out process.
Items ship once a week due to one person running everything. There will be a 2-10 day window before your order will be packed and mailed.
** as of March 2012 there may be a two week processing period before items are mailed. This is due to increasing demand and volume of orders while also keeping up with hand making stock for the shop! **
International orders take a little longer to ship out due to the forms i have to fill out and post office wait times. When there are a lot of international orders to process this can take awhile, sorry! Please be patient.
Packages usually ship towards the end of the week.
Orders are shipped via USPS
If an order comes back to me and the customer does not respond to emails to have it re-sent , the items will be reclaimed and put back in stock after 10 days. No refund, please pick up your mail when you get a package notice from your carrier/double check your addresses!

****A WORD ON INTERNATIONAL SHIPPING! ***

I ship via USPS and i do provide a tracking number. The tracking will indicate when the item was mailed but it will not provide detailed, step by step tracking. Once an item is mailed and tracking is provided, it is out of my hands.
It can take 7 days to two weeks or more for international items to arrive depending on where you live.

I will not be able to answer inquiries concerning issues that have already been addressed here or in an item's description.
By finalizing your order, you acknowledge you have read , understand, and agree to honor all information stated above and in the purchased products description.
I absolutely do not deal with people who are abusive or impatient. I reserve the right to refuse service to anyone.
Sales are final.
I'm not responsible for injuries sustained through improper use of my products.
Cupcakes are pretty great.

Thank you for taking the time to read my shop's policies! I hope you love what you buy from me.