Hey y'all I'm moving my shop back to bigcartel after being here for like 15 years (?) Shopify has lost my trust since they removed my ability to take paypal payments due to some new integration with paypal/braintree. Long story short despite contacting customer service to make sure i had done the right steps and being assured my paypal option was still active and everything was fine, my payment options were reduced to only mastercard without my knowledge a few weeks back. I had to get my software engineer partner to emergency troubleshoot late at night and even he was mystified by the endless error messages and unhelpful information. Paypal ended up calling me and assured me they would find the solution and apparently did but will not answer my emails asking for it to be implemented. Meanwhile last week I had the worst preorder sale that I have ever experienced and customers are telling me they literally cannot pay for orders....
However bigcartel had zero problems enabling paypal for me when I went to make an emergency shop while waiting on answers. So, fuck it! I'll just go back to them.
This has made me weirdly depressed and burnt out because i hate feeling that my income depends on stuff that can just suddenly change with no explanation with new rules and apps that sound like total techbro flim flam ( I still dont know what the fuck braintree does) and the fact that I need help and I'm lied to, misinformed or ignored makes me feel sad and like everything is just sorta.... bullshit. I'm usually a tiny bit more resilient but I guess this just hit me wrong and my depression is about more than just stupid fucking braintree ...
But all I can do is adapt and maybe it was time for a huge purge in my shop. 15 years of products, time to start over. I want to preserve some listings for people to look at old work and ill try to figure out a way to do that without it being confusing...
Anyway my shopify will take orders until July but you can use my bigcartel now if you like!
